Sometimes, nothing beats picking up the phone and talking to your customers. Peach is up to date with all the latest business telephone system technologies and is dedicated to the improvement of telephony services for customers. Our strategic partnerships mean we offer a range of business telephone systems so we can always find the best solutions for your business.
Our team of trained, accredited experts provide full back up services with installation, maintenance and training for customers on all of our business telephone systems. By maximising cutting edge technology, such as VoIP and high quality, durable and user-friendly handsets, we provide customers with an effective, simple to use and manage system. Understanding your business needs, issues and opportunities is the cornerstone to our offering. We configure your telephone system and guide you on how to make the most of the features available within your phone system. With a range of hybrid, digital/IP and pure IP telephone systems from industry leading manufacturers such as Mitel and NEC, our solutions meet the size and budget of small, medium and large enterprise organisations.
Our passion is the future. Our solutions are packed with unified communication options, perfect for the multi-gen workforce. Our solutions are capable of supporting future technologies.
Our solutions give organisations the ability to ensure staff work together effectively as a team. We enable organisations to communicate easily from one site to another empowering collaboration and accessibility via easy management systems. Multisite form Peach allows business to makes calls across multiple sites with zero call cost.
Our innovative systems enable employees to use either their desktop phone or softphone at a remote or home office location providing ease of operation communication with colleagues.
In built mobility keeps customers and sales people connected via a single published phone number - from any location on any device.
We are proud to offer NEC's UNIVERGE SV9100 Contact Center enabling us to provide detailed views of call activity of all agents- statistics can be used to drive productivity.
Our systems come jam packed with security features to prevent fraud whilst also increasing productivity.
Market leading packages helping to manage your business phone line costs. Our team of experts will work with you to find a solution that maximises your ability to manage the costs and reduce any internal issues you may have with your organisations call and line package. We work with customers in a consultative manner that enables us to find the best-fit solution to help you achieve the perfect service for your business. We combine voice and data to ensure we lower your overheads and enable you and your work force to become more dynamic by using reliable business grade technologies. All traditionally based systems are installed with future proof planning in place ensuring your solution is perfectly aligned to evolve with your business requirements.
NEC’s amazing telecom solutions are the hub of business communication—whether on a desk, through a computer, or in the palm of your hand.
Due to our strategic partnership with NEC we are able to offer a wide range of phones and applications that help businesses benefit from greater productivity. The UNIVERGE family of desktop phones, in-building wireless systems, and softphones help workers quickly and reliably access tools, information, and individuals anywhere at any time. The many customisable options and advanced features available on NEC phones provide businesses with even more flexibility in how they communicate.
Running your organisation on old devices is bad for business. That’s why NEC has developed the next generation of desktop telephones. Our UNIVERGE IP Desktop telephones sport innovative design, and are intended to deliver maximum deployment flexibility and a wide range of choices that fit all business requirements.
The NEC DT830 DESI-less VoIP phone is visually different from almost every other phone in the marketplace and even the other NEC DT800 IP series handsets. Most IP phones that have removed programmable buttons have opted for a single large screen like you find on the DT830. This has two split screens. One for programmable buttons and the other for system features.
Compact and professional handset for mobile office users.
The G266 IP DECT handset is a standard mobile handset offering a range of professional capabilities, such as central directory, loudspeaker and personal alarming.
Multi-line mobile handset for use in various business environments.
The G566 IP DECT handset is a sophisticated phone that provides a range of mobile unified communications and messaging capabilities to fulfill task management and staff/patient safety scenarios in various businesses, hospitality and healthcare.
The versatile MyCalls Desktop Lite provides three key benets: faster call handling, increasing productivity and enhancing customer service levels. This is achieved by: Standard Call Control - Basic and more advanced telephone functions can be controlled quickly and easily from a toolbar on the desktop using simple “click and go” commands. Free Dialling - Highlight telephone numbers in any application & simply click to dial.
Individual Action Screens - Users can customise the desk- top with a range of functions including speed dials; BLF views of selected extensions.
Improving business performance across the board. MyCalls Call Manager adds an extra dimension to call management and performance with an unparalleled range of user-friendly features. These help a business save money, win profitable new business and dramatically increase customer service levels. Managers enjoy a real-time overview of the telephone activity of their team - who’s on a call, who’s holding, who’s off-hook and how many callers hang up before their calls are answered.
Cost savings with slicker call control. Effective call handling takes time. If less time is spent collecting the basic information to handle the call, such as accessing a customer record on a financial database or even locating and dialling the number, more time can be spent with the customer or more calls can be handled each day. Productivity features like Free Dialling enable users to dial a number in any application, e.g. a website, simply by clicking on it, which reduces the incidence of misdials.
Simple, secure call recording with advanced call analytics. Call recording is essential for any organisation. It provides undisputable facts about every call that can be used to resolve disputes quickly and effectively, to improve customer service, to review and refine call handling performance or simply because it is a legal requirement.
“Resolve business disputes quickly and effectively”
Mitel offers a comprehensive line of business phone systems and desktop devices – everything from affordable, entry-level phones to sophisticated IP phones and devices with cordless handsets, conference units, and attendant consoles. Mitel offers the industry’s most comprehensive portfolio of IP desktop devices. Designed with ergonomics and modern office esthetics in mind, they give users easy, intuitive access to the feature-rich telephony and advanced desktop applications enabled by Mitel IP Communications Platforms.
The Mitel 8568 digital phone is perfect for heavy phone users in small and medium sized businesses, the MiVoice 8568 features a six-line display. Perfect for users requiring efficient call processing capabilities from the Mitel MiVoice Office Edition. This powerful, ergonomically designed digital telephone features a six-line by 16-character display with eight menu-driven soft keys, which intuitively guide users through system features and capabilities
The dual-mode Mitel MiVoice 5312 IP Phone is a full-duplex handsfree speakerphone with a multi-line backlit display and programmable feature keys. Works with Mitel IP communications platforms to deliver simple call handling and converged applications. Personalisation is easy with programmable keys or a browser-based desktop configuration tool.
The MiVoice 5330e IP Phone is a full-feature, applications telephone that features a large graphics display, embedded gigabit support, and 24 self-labeling keys that can be programmed as speed dial keys, line keys, or feature access keys. Twelve fixed-function keys provide convenient one-touch access to commonly used telephony features, navigation keys and menus, as well as customisable user settings. The MiVoice 5330e IP Phone also has three contextual softkeys to help users easily navigate through telephony functions
The MiVoice 5320e IP Phone is a full-feature, applications telephone that features a large backlit graphics display, embedded gigabit support, and eight self-labeling keys that can be programmed as speed dial keys, line keys, or feature access keys. Twelve fixed-function keys provide convenient one-touch access to commonly used telephony features, navigation keys and menus, as well as customisable user settings. The MiVoice 5320e IP Phone also has three contextual softkeys to help users easily navigate through telephony functions.
Mitel Bluetooth Module and Mitel Bluetooth Handset are unique accessories that offer unprecedented convenience and corridor mobility for Mitel MiVoice 5330, 5340 and 5360 IP Phone users. The Bluetooth Handset and / or third-party Bluetooth headset allow the user to have personal area mobility with a potential range of up to 10 meters (30 feet) within their office or adjacent offices – while still communicating on their deskphone. Using a single headset with both a deskphone and cell phone offers a seamless solution for users of Mitel’s Dynamic Extension capability.
Mitel Phone Manager provides presence information for all users and makes transferring calls around the business as simple as possible. Instant Messaging between work colleagues is a key tool for day to day communications and the out of box integration to Microsoft Outlook, provides users with screen popping and easy dialing of contacts, either through the system directory or access to system speed dials. Mitel Phone Manager is available in three levels of user licensing: Outlook, Professional and Team Leader.
MiVoice Call Recording & Quality Management enables your organisation to quickly capture, archive, organise, playback and share voice documentation for valuable insight into customer interactions. With a complete suite of quality assurance, evaluation and e-learning tools, you’re empowered to instantaneously review call handling performance to ensure adherence to best practices and uncover coaching opportunities.
Mobile workers will have access to typical telephone features as if they were using their Mitel communications system’s desk phone. Mitel Mobile Client may be combined with Mitel communications system’s One Number concept to enable users to be reached on a single number, regardless of the device they are using, thus improving the effectiveness of their communications. Using the Mitel Mobile Client Mobile Least Cost Routing (MLCR) feature will enable the enterprise to have control of their mobile users’ long distance and roaming call set-up methods.