Status Archive | Peach Technologies

Events

  • RESOLVEDJuly 27, 2018 - 10:33 am

    This issue has now been resolved. Thank you for your patience.

    IDENTIFIEDJuly 26, 2018 - 3:05 pm

    There is a current TTB outage in multiple London exchanges resulting in a loss of phone and broadband services.

    This is a Priority 1 fault and is being worked on by Openreach Engineers throughout London.

    Please keep checking back here for more information and updates.

    INVESTIGATINGJuly 26, 2018 - 2:55 pm

    Some of our customers in the London area have informed us there is problems with their broadband and phone services. We are looking at this with priority and will update this area with more information when we have it. Thank you for your patience.

  • RESOLVEDJuly 26, 2018 - 10:00 am

    This issue has now been resolved. Thank you for your patience.

    IDENTIFIEDJuly 24, 2018 - 3:43 pm

    We are aware of a Nationwide outage with Mitel effecting hosted customers. Mitel’s engineers are working on the issue. We will update this area once we have been informed of further developments. Thank you for your patience.

    INVESTIGATINGJuly 24, 2018 - 3:30 pm

    Some of our customers have informed us that they are experiencing intermittent inbound call issues, we are looking into this as a matter of priority.

  • RESOLVEDJuly 9, 2018 - 1:37 pm

    The nationwide network outage has now been resolved. We are continuing to monitor the situation while the systems return to normal parameters thank you for your patience in the matter. If you need to request a change or report a fault please Click Here

    • UPDATEJuly 9, 2018 - 12:16 pm

      Nationwide outage has now been reported. Please look below for the currently effected areas:

      We apologise for the inconvenience, we are working hard to get this rectified and will update this page with latest news, please continue to check back.

      – Birdham
      – Malvern
      – Keady
      – Bedlington
      – Llanferres
      – Lanivet
      – Cottenham
      – Strathaven
      – Dewsbury
      – Breadsall
      – Intake
      – Tregaron
      – Roply
      – Hove
      – Kentish Town
      – Benburb
      – Castle Cary
      – Mayfair
      – Foulsham
      – Walpole St Andrew
      – Hamilton
      – Tintern
      – Bedford
      – Honnigham
      – Penistone
      – Monument
      – Hawkwell
      – Wigtown
      – Chester le Street
      – Lamphey
      – Chesterle street
      – Burton on Stather
      – Ardgour
      – Kingussie
      – Burton
    IDENTIFIEDJuly 9, 2018 - 12:11 pm

    There is a current outage effecting exchanges across Dorset.  This is for Phone and Broadband services including ISDN & PSTN. The Exchanges currently effected are, Weymouth, Dorchester, Blandford, Parkstone, Bournemouth, Lytchett Minster, Westbourne, Swanage, Poole and Wiltshire Exchanges. Please check back here to get further updates. Thank you for your patience in the matter.

    INVESTIGATINGJuly 9, 2018 - 12:08 pm

    We are getting reports from customers that they are unable to connect to broadband and telephone services. We are currently looking into this as a matter of priority. Thank you for your patience.

  • RESOLVEDJune 27, 2018 - 2:24 pm

    The Outage has now been resolved. Everything is now returning to normal. Thank you for your patience.

    IDENTIFIEDJune 26, 2018 - 4:47 pm

    We are aware of an outage currently impacting our Peach Connect Customers. We are working with BT to get our Customers up and running as soon as possible.  Thank you for your patience in the matter.

    INVESTIGATINGJune 26, 2018 - 4:40 pm

    We have had reports from some customers regarding Peach Connect. We are actively looking into this issue now.

  • INVESTIGATINGJune 6, 2018 - 4:49 pm

    Scams where fraudsters are claiming to be from BT

    We’re aware that some customers are being contacted by individuals fraudulently claiming to be from BT or acting on behalf of BT. This type of fraud is an industry-wide problem that we’re actively working to tackle. For the latest developments please check www.bt.com/scams

    Please be very careful as criminals have been trying to trick customers into giving out their bank details.

    They might try to convince you that you owe money on your bill and threaten to disconnect your phone line immediately if you don’t pay them over the phone. BT will never disconnect a phone line during the call

    They might say that you have a fault or virus on your computer and then try to scare you by suggesting that your computer will stop working if you don’t take action. They then try to persuade or coerce you into installing software, or ask you to perform commands on your computer with the intention of gaining remote access to your device

    These fraudsters ‘spoof’ the number they’re calling from so if you dial 1471 you might see a fictitious number that masks the real destination. They may also offer you a call-back number to confirm the legitimacy of their call and will then answer as if you’re calling BT.

  • RESOLVEDMay 31, 2018 - 9:09 am

    The multiple issues with one way audio across the Mitel platform has been fixed and customers should now have full service restored.  Thank you for your patience.

    • UPDATEMay 30, 2018 - 3:11 pm

      The issue is persisting and has been pinpointed to the London data centre.  This is causing one-way transmission on calls.

      Mitel are continuing to work on this with the highest priority. Our next update will be 4pm

    • UPDATEMay 30, 2018 - 4:03 pm

      Issue is still persisting although we have seen some improvements. Mitel are continuing to work on the problems. We will now provide a further update when fixed.

    IDENTIFIEDMay 30, 2018 - 1:44 pm

    Good Afternoon,

    We are aware of a Mitel Outage effecting all Customers nationwide. Mitel are working on this with highest priority and our next update will be at 3pm. We apologise for the inconvenience and will update you with any developments.

    INVESTIGATINGMay 30, 2018 - 1:40 pm

    Some of our clients are having issues with their telephone systems. We are looking into this as a matter of priority. Thank you for your patience.

  • RESOLVEDApril 30, 2018 - 10:00 am

    The issue has now been resolved. Please log a ticket if you are having further issues.

    IDENTIFIEDOctober 10, 2017 - 12:55 pm

    One of our network providers has notified us of a nationwide network outage. We are in close communications to get this resolved as soon as possible. Thank you for your patience in the matter.

    INVESTIGATINGOctober 10, 2017 - 12:00 pm

    Some customers are reporting problems when trying to make calls today. We are currently looking into this and apologise for any inconvenience caused.

  • RESOLVEDSeptember 1, 2017 - 9:39 am

    We have been in close communications with our suppliers and they have advised us that everything should be back to normal.  We thank you for your patience in the matter. If you are experiencing the same issues please contact us using our “Report A Fault” section.

    IDENTIFIEDAugust 29, 2017 - 9:35 am

    We have been advised that one of our suppliers is currently experiencing a nationwide network outage. Unfortunately this matter is out of our control, however please be assured that our supplier is doing everything possible to rectify the issue. If you are experiencing issues receiving or making calls then please click here to Report a Fault

    INVESTIGATINGAugust 29, 2017 - 9:15 am

    Customers have told us they are having issues with their phone systems. They are unable to make outbound calls or receive calls. We are looking into this as a matter of urgency.

Service Heartbeat

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