We are writing to inform you that from the 1st of July 2015, communications regulator Ofcom is making major changes to the way Non Geographical Numbers Call Services (NGCS) – that’s numbers beginning 08, 09 or 118 – are being charged.
Research from the regulator has demonstrated that consumers are confused by the costs involved in calling non-geographic Freephone numbers and avoid using them as a result. UK Calling is a new initiative with the aim of making call charges easier for callers to understand.
From July 1st, Freephone numbers (0800 and 0808) will be free to call from mobiles as well as landlines.
This will mean that if you are a company operating one of these Freephone numbers, you will pay more to receive mobile calls.
The cost to call an 084, 087, 09 or 118 number will now be divided into two parts:
An access charge: This will be defined by the caller’s phone service provider.
A service charge: This is set by the number range holding network and promoted by the organisation offering the service.
Our Standard Access Charge for NGCS calls will be 7ppm (ex VAT)
0800/0808 Freephone numbers will have Mobile Originating Levy of 3ppm (ex VAT) in addition to the usual Freephone rate.